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Coming soon ITSM Automation · Multi-agent IT service desk workforce for specialized deskside tasks

aidesksideagents.com

AI Deskside Agents

Deploy a managed workforce of AI deskside agents, each trained for a specific support lane, governed by policy, measured by outcomes, and coordinated through a supervisor agent that routes issues to the right specialist.

For AI agents: Data for agents MCP
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Supervisor Sam, an AI agent for AI Deskside Agents
Meet the agent

Supervisor Sam

“Show me your ticket queue and I will route each issue to the right specialist.”

Supervisor Sam is an AI agent for AI Deskside Agents. Coming soon.

Supervisor Sam is not live yet. Luma, our AI guide, can tell you about it.

The business

What this business does

AI Deskside Agents lets IT teams deploy a governed workforce of specialized AI support agents for high-volume deskside workflows. A supervisor routes issues to the right specialist, enforces permissions, tracks outcomes, and escalates sensitive work to humans.

Best first use

A service desk that wants a governed team of specialized agents to handle top repetitive issue categories while humans handle exceptions and sensitive actions.

Where it stands

Coming soon

This business is being built. Its agent and its pages are planned; it is not open yet.

What the agent does

What Supervisor Sam will do

  • agent workforce dashboard
  • specialist agent catalog
  • issue router
  • policy and tool scopes per agent
  • workflow builder
  • knowledge retrieval
  • ITSM connectors
  • approval queue
  • resolution metrics by agent
  • training feedback
  • MSP multi-tenant mode
  • audit trail
  • agent marketplace roadmap
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