Meet the agent
Rowan
“Let's map a service line your staff can safely govern.”
Rowan is an AI agent for AI First Citizens. Coming soon.
Rowan is not live yet. Luma, our AI guide, can tell you about it.
Coming soon
Government & Civic Tech · AI citizen-service infrastructure for agencies and community-scale support
aifirstcitizens.com
AI First Citizens
Give public-service teams an AI citizen-service layer that answers source-approved questions, triages requests, routes cases, summarizes public input, and surfaces service bottlenecks with human review and auditability.
The business
What this business does
AI First Citizens helps cities and adjacent buyers give public-service teams an AI citizen-service layer that answers source-approved questions, triages requests, routes cases, summarizes public input, and surfaces service bottlenecks with human review and auditability.. It matters because at community scale, civic support breaks because resident needs arrive through every channel, content changes across departments, staff must triage incomplete requests, and leaders lack visibility into where citizens are getting stuck.
Best first use
A city launches a pilot for permit and 311 questions: residents get multilingual guidance and structured intake, staff see routed cases with source-backed summaries, and leaders see where content or process changes would reduce repeat contacts.
Where it stands
Coming soon
This business is being built. Its agent and its pages are planned; it is not open yet.
What the agent does
What Rowan will do
- agency knowledge base
- resident chatbot/portal
- multilingual intake
- 311 triage
- case routing
- staff copilot
- form pre-screening
- public-comment summarizer
- campaign outreach
- source approval workflow
- analytics dashboard
- accessibility tools
- records/audit log
- human review queue
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