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Coming soon Enterprise Software · Employee-facing AI deskside IT support agent for ticket deflection

desksideagent.com

Deskside Agent

Give every employee a guided AI deskside support agent that understands company knowledge, collects safe diagnostics with consent, resolves routine issues, and escalates clean tickets when humans are needed.

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Deskly, an AI agent for Deskside Agent
Meet the agent

Deskly

“Hi; tell me what is happening and I will collect the right context before IT has to ask again.”

Deskly is an AI agent for Deskside Agent. Coming soon.

Deskly is not live yet. Luma, our AI guide, can tell you about it.

The business

What this business does

Deskside Agent is an employee-facing AI support agent that resolves routine IT issues and escalates clean, context-rich tickets. It combines company knowledge, identity, device context, and approved remediation playbooks so service desks scale without losing control.

Best first use

Employee says the camera is broken before a client call. Agent checks meeting app, OS permissions, device selection, known fixes, and incidents, then resolves it or escalates with diagnostic packet.

Where it stands

Coming soon

This business is being built. Its agent and its pages are planned; it is not open yet.

What the agent does

What Deskly will do

  • Teams/Slack/web chat
  • issue intake
  • employee identity
  • diagnostics with consent
  • KB retrieval
  • safe fix walkthroughs
  • approved script runner
  • screenshot/log collection
  • ITSM ticket creation
  • escalation summary
  • resolution verification
  • SLA/deflection analytics
  • knowledge-gap dashboard
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